FAQ
Everything you need to know about our products and ordering process.
Are you a retailer or a wholesale manufacturer?
Vappax is a China-based B2B manufacturer specializing in empty vape hardware and custom packaging. We do not sell to end consumers. All orders are handled on a wholesale basis with minimum order quantities (MOQs).
What is your minimum order quantity (MOQ)?
MOQ depends on the specific product, customization level, and materials used. Standard models usually have lower MOQs, while fully customized OEM/ODM projects may require higher volumes.
Do you offer samples before bulk production?
Yes. Samples are available for quality evaluation before confirming mass production. Sample fees and shipping costs may apply depending on the project.
Can I customize size, material, and branding?
Yes. We provide full OEM/ODM services including custom dimensions, materials, finishes, logo printing, and private labeling.
Why are prices not listed on the website?
Pricing varies based on order quantity, customization requirements, packaging, and shipping destination. For this reason, we operate on a quotation-based system rather than fixed online pricing.
How do I request a quotation?
You can submit an inquiry through our website form with your required specifications. Our sales team will respond with a detailed quotation after reviewing your request.
How long is the production lead time?
Lead time depends on order volume and customization complexity. Standard products typically require shorter production time, while OEM/ODM projects may require additional preparation and tooling.
Do you provide artwork confirmation before production?
Yes. For customized branding or packaging, we provide digital artwork proofs for confirmation before mass production begins.
Can I modify the order after production starts?
Modifications may be possible during early stages, but once mass production begins, changes may incur additional costs or delays.
How do you ensure product quality?
We follow strict quality control procedures including raw material inspection, in-process checks, and final product inspection before shipment.
Will I receive production updates?
Yes. Our team provides updates at key production stages to keep you informed about progress.
Is packaging included in the production process?
Yes. Custom packaging solutions are integrated into the manufacturing workflow based on your specifications.
What happens after production is completed?
After final quality inspection, products are prepared for shipment according to the agreed shipping method.
Can you help arrange shipping?
Yes. We can assist with freight forwarding and logistics coordination, or you may use your own shipping agent.
Do you provide export documentation?
Yes. Required export documentation such as commercial invoices and packing lists will be provided.
What if there is a quality issue after delivery?
If any verified quality issue occurs, please contact us with supporting evidence. Our team will evaluate and provide a solution based on the agreement.
Can I place repeat orders easily?
Yes. Once specifications are confirmed, repeat bulk orders are processed more efficiently with reduced preparation time.
Do you store production molds or files for future orders?
For OEM/ODM projects, confirmed production data and molds can be retained for future repeat manufacturing, depending on project terms.
Which countries do you ship to?
We serve international wholesale buyers across North America, Europe, and other global regions.
What shipping methods are available?
Shipping options include air freight, sea freight, and express courier, depending on order size and urgency.
How is shipping cost calculated?
Shipping cost depends on total weight, volume, destination, and shipping method.
How long does international shipping take?
Transit time varies by destination and selected shipping method.
Can you ship to my freight forwarder?
Yes. We can deliver goods directly to your appointed freight forwarder within China.
Are import duties included in the quotation?
Import duties and local taxes are typically handled by the buyer unless otherwise agreed.
Do you work with startups and new vape brands?
Yes. We support both established distributors and emerging brands seeking OEM/ODM manufacturing partnerships.
Will I have a dedicated sales representative?
Yes. Each client is assigned a dedicated contact for smoother communication.
How quickly do you respond to inquiries?
Most inquiries receive a response within one business day.
Can you sign NDAs?
Yes. We respect intellectual property and can sign non-disclosure agreements when required.
Do you offer long-term cooperation agreements?
Yes. Many of our clients establish long-term supply relationships based on recurring bulk orders.
How do you ensure confidentiality of custom designs?
Custom files and specifications are handled confidentially and used solely for the agreed manufacturing purpose.