Frequently Asked Questions About Ordering
To protect your rights, there are a few things you need to know
How many products do you need to order at a time?
Vappax is a China-based B2B manufacturer of empty vape hardware and custom packaging, serving wholesale customers only.
What is the minimum order quantity for Vappax?
MOQs vary by product, customization, and materials. Standard models require lower quantities, while custom OEM/ODM orders may require higher volumes.
Does Vappax provide samples for customers to check the quality before production?
Yes, Vappax will provide this service to safeguard your interests. Shipping costs and sample fees will be tailored to the specific project.
Looking to customize your brand, product size, materials, or packaging?
You can leave it to us with confidence,We offer full OEM/ODM services, including product customization, branding, and packaging.
Why can’t you see the prices on the website?
Pricing varies depending on order quantity, customization requirements, packaging, and shipping destination. We provide quotes based on each order to ensure accurate and transparent pricing, rather than offering fixed online prices.
For quotation inquiries
Simply submit your inquiry through our website form and share your specific requirements. Our sales team will carefully review your request and provide a tailored quotation promptly.
How long does our production take?
Production lead times depend on order quantity and product complexity. Standard products generally require less time, while OEM/ODM projects may need additional time for material preparation and mold development.
Will we provide product design drawings before production?
Yes, we provide digital product design drawings for your review and approval, working closely with you to ensure the final design meets your expectations and makes ordering with Vappax simple and hassle-free.
Can You Make Changes to Your Order Once Production Has Started?
We recommend confirming all details before placing your order to help avoid unexpected costs and production delays.
How Do We Ensure Product Quality?
With years of experience in quality control, we follow strict inspection procedures at every stage, from raw material checks and in-process inspections to final product testing, ensuring that every order meets high-quality standards before delivery.
Would you like to receive real-time updates on your order status?
Our team will keep you updated on each stage of production so you can stay informed about your order's progress.
Does the production process include packaging updates?
Yes, we incorporate packaging arrangements into the production schedule based on your specific requirements.
What Happens After Your Order Is Ready?
We will carry out a final quality inspection before shipping your order using the agreed delivery method.
Do We Arrange Shipping for Your Orders?
Yes, we can help arrange shipping and coordinate logistics, or work with your preferred freight forwarder.
Do We Provide Export Documentation?
Yes, we provide all relevant documentation to help ensure your shipment reaches its destination smoothly.
What If There Are Any Quality Issues After Delivery?
For any verified quality issues, please contact us with supporting evidence. Our team will review the case and work with you to find a suitable resolution or compensation in accordance with our agreement.
Is It Easy to Reorder?
Yes. Once your order details are confirmed, repeat orders can be processed more efficiently with shorter preparation times, helping you receive your shipments sooner.
Do We Keep Your Production Templates and Files for Future Orders?
To protect your interests and intellectual property, we retain approved production files and molds for future repeat orders only with your authorization and in accordance with the agreed OEM/ODM project terms.
How extensive is Vappax’s delivery area?
We provide our delivery services to international wholesalers in the Americas, Europe, and the rest of the world
Which delivery method would you like to choose?
vappax offers a range of delivery options for you to choose from, including sea freight, air freight and courier services; the choice is yours.
Would you like to know how delivery charges are calculated?
Shipping costs are calculated based on the destination, shipment weight or volume, and selected shipping method to ensure accurate freight quotes.
How long does delivery take?
Delivery times vary by distance and shipping method.Delivery times vary by distance and shipping method.
Can it be delivered to the freight forwarder of your choice within China?
Yes, we can arrange delivery to the freight forwarder of your choice within China.
Does the quotation include import duties?
Yes, unless otherwise agreed, the buyer is generally required to bear the import duties and local taxes.
Interested in Working with Us?
We welcome partnerships with established distributors and brands seeking reliable OEM/ODM manufacturing partners.
Will you be assigned a dedicated sales representative?
Yes, we assign a dedicated contact to each client, making it easier and quicker for you to get in touch with us.
Would you like to know how quickly we respond to enquiries?
Most enquiries will be answered within one working day.
Can Vappax sign a non-disclosure agreement?
Of course, we respect your intellectual property rights, and where necessary, we will sign a confidentiality agreement to safeguard your interests.
Looking to Establish a Long-Term Partnership with Vappax?
Absolutely! We have built long-term supply partnerships with many customers and look forward to developing a successful and lasting business relationship with you.
How does Vappax ensure the confidentiality of your custom product designs?
All product designs and related information are kept strictly confidential and used solely for your authorized production requirements.